Showing posts with label Salesforce CRM. Show all posts
Showing posts with label Salesforce CRM. Show all posts

Wednesday, September 23, 2015

Background and thoughts on the current state of CRM

I am currently a consultant specializing in Microsoft CRM and come to this position after previously working as a consultant implementing Salesforce.

At the moment my CRM certifications are:
Salesforce:
Certified Administrator
Certified Sales Cloud Consultant
Certified Service Cloud Consultant
Certified Force.com Developer

Microsoft CRM: 
Microsoft Dynamics CRM Application 2015

After a few months in this position I find myself missing the testing capabilities of Salesforce. I haven't spent much time developing plugin code yet, but from what I've seen Salesforce has a bit of an edge here.

I feel reporting is one area where Microsoft has an edge.  SQL Server Reporting Services, SSRS, is a better platform, and being able to include custom SQL queries within them is not supported by Salesforce solutions.

My intention for this site is to post issues I run across as well as the solutions that I come up with in hopes that I can save people from making the mistakes I know I will invariably make.